Frequently Asked Questions

We ship from California within 1–2 business days. Within the US, Economy takes 5–8 business days and is free on orders over $25; Standard takes 3–4 business days. International delivery times vary by destination and customs.

Yes. US orders over $25 ship free with Economy (5–8 business days). Standard (3–4 business days) is $6.90, or $9.90 for heavier orders.

Christmas delivery in the US: order by Thursday, December 10 for free Economy shipping on orders over $25, or by Wednesday, December 16 with Standard shipping ($6.90). Alaska, Hawaii and Puerto Rico need one more day, so please order by Wednesday, December 9 for free Economy shipping or Tuesday, December 15 for Standard. For Canada, Mexico and many other countries (not the UK), we suggest ordering by Monday, November 30. Delivery times vary by country and customs, duties and taxes may apply, and we cannot promise a Christmas arrival.

Absolutely. Once your order ships, you'll receive a tracking number by email. You can track your package in real time through that link or by logging into your account on our site.

Yes. Along with the US, we ship to Canada, Mexico and many countries worldwide, though not currently to the UK. The rate for your country is calculated and shown at checkout. Import duties or taxes are not included and may be collected by the carrier on delivery.

We accept returns within 30 days of delivery for items in original, unused condition. To start a return, email us at hello@shazu.com with your order number. Once we receive the item, we'll issue a full refund to your original payment method within 3–5 business days.

We're so sorry if that happens — every order is packed with care, but accidents occur in transit. Please email us within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or issue a full refund, no questions asked.

Yes. If you'd like to swap for a different stone, return your original item and place a new order. We'll cover the return shipping cost for exchanges on orders over $25.

Yes — this is one of our core commitments. We work directly with trusted miners and suppliers who share our values around fair wages, safe working conditions, and environmental responsibility. Every stone in our collection is handpicked for quality and energetic integrity.

Most of our stones are natural and earth-mined. Some stones in the trade are dyed or stabilized, and Opalite and Goldstone are man-made glass. We name any treatment or man-made material we know of in the product description. If you are unsure about a stone, email hello@shazu.com and we will tell you what we know.

No. We don't cleanse or charge stones before they ship, so the first ritual is yours if you'd like one. Many people use moonlight (a windowsill under a full moon overnight), sound (a singing bowl or bell), or soft morning sun for a short time. Keep amethyst out of strong sun, because its color can fade.

Take our Crystal Quiz — 3 questions, 2 minutes, and we'll match you with the stone that fits your energy right now. Or browse by intention to find what resonates.

We process orders quickly — please contact us within 2 hours of placing your order if you need to make changes. Email hello@shazu.com or use our contact page. After that window, we cannot guarantee changes before the order ships.

All Shazu orders arrive in our signature packaging — a kraft box with tissue paper. It's gift-ready by default. Add a note in your cart and we'll include it with your order at no extra charge.