Frequently Asked Questions

We ship from California within 1–2 business days. Within the US, Economy takes 5–8 business days and is free on orders over $25; Standard takes 3–4 business days. International delivery times vary by destination and customs.

Yes. US orders over $25 ship free with Economy (5–8 business days). Standard (3–4 business days) is $6.90, or $9.90 for heavier orders.

Absolutely. Once your order ships, you'll receive a tracking number by email. You can track your package in real time through that link or by logging into your account on our site.

Yes. Along with the US, we ship to Canada, Mexico and many countries worldwide, though not currently to the UK. The rate for your country is calculated and shown at checkout. Import duties or taxes are not included and may be collected by the carrier on delivery.

We accept returns within 30 days of delivery for items in original, unused condition. To start a return, email us at hello@shazu.com with your order number. Once we receive the item, we'll issue a full refund to your original payment method within 3–5 business days.

We're so sorry if that happens — every order is packed with care, but accidents occur in transit. Please email us within 7 days of delivery with a photo of the damage and your order number. We'll send a replacement or issue a full refund, no questions asked.

Yes. If you'd like to swap for a different stone, return your original item and place a new order. We'll cover the return shipping cost for exchanges on orders over $25.

Yes — this is one of our core commitments. We work directly with trusted miners and suppliers who share our values around fair wages, safe working conditions, and environmental responsibility. Every stone in our collection is handpicked for quality and energetic integrity.

All of our crystals are 100% natural and earth-mined unless explicitly labeled otherwise (such as Opalite, which is glass). We never sell synthetic substitutes without disclosure. Natural crystals are always noted in each product's description.

The most common methods: moonlight (leave overnight under a full moon), sound (singing bowl or bell), selenite (place your crystal on a selenite plate for a few hours), or sunlight (short bursts for most stones — avoid amethyst in direct sun as it can fade). We include a care card with every order.

Take our Crystal Quiz — 3 questions, 2 minutes, and we'll match you with the stone that fits your energy right now. Or browse by intention to find what resonates.

We process orders quickly — please contact us within 2 hours of placing your order if you need to make changes. Email hello@shazu.com or use our contact page. After that window, we cannot guarantee changes before the order ships.

All Shazu orders arrive in our signature packaging — a kraft box with tissue paper and a crystal care card. It's gift-ready by default. Add a personalized note at checkout and we'll include it with your order at no extra charge.