Shipping policy

Shipping

Every order is packed by hand and shipped from California.

Orders ship within 1–2 business days. Weekends and holidays don’t count as business days.

Rates and delivery times (United States)

  • Economy: free on orders of $25 or more. Arrives in 5 to 8 business days.
  • Standard: $6.90. Arrives in 3 to 4 business days.
  • Larger or heavier orders: rate calculated and shown at checkout.

Both options are shown at checkout once you enter your address. Standard is available on every order, including orders under $25. The free Economy option appears once your order reaches $25.

The $25 free-shipping threshold is applied to your subtotal after any discount code, so using a discount can change whether an order still qualifies.

Christmas delivery

Christmas delivery in the US: order by Thursday, December 10 for free Economy shipping on orders over $25, or by Wednesday, December 16 with Standard shipping ($6.90). Alaska, Hawaii and Puerto Rico need one more day, so please order by Wednesday, December 9 for free Economy shipping or Tuesday, December 15 for Standard. For Canada, Mexico and many other countries (not the UK), we suggest ordering by Monday, November 30. Delivery times vary by country and customs, duties and taxes may apply, and we cannot promise a Christmas arrival.

Where we ship

We ship across the United States, and to Canada, Mexico and many countries worldwide. International rates are calculated and shown at checkout once you enter your address. Delivery times vary by country, and import duties or taxes may be collected by the carrier on delivery. We don’t currently ship to the United Kingdom.

How we pack your order

Every crystal is wrapped individually in tissue paper and nestled in our kraft box. We use eco-friendly packing materials throughout — no styrofoam, no excess plastic. Fragile pieces, including spheres and towers over 4 inches, get extra padding and are double-boxed at no extra charge.

Tracking

You will get a tracking number by email as soon as your order ships. If your order has not arrived within the estimated window, email us and we will follow it up with the carrier.

Damaged or lost in transit

If your order arrives damaged, email us within 7 days with a photo and we will replace it or refund you. If tracking shows a package as lost, get in touch and we will make it right.

Questions

Email hello@shazu.com and we will get back to you.