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Shipping & Returns
Fast, careful shipping from California โ and a returns policy built around your trust.
Shipping Rates & Times
| Method | Cost | Estimated Time |
|---|---|---|
| Economy (US) | Free on orders $25+ | 5โ8 business days |
| Standard (US) | $6.90 | 3โ4 business days |
| Larger or heavier orders (US) | Shown at checkout | 3โ8 business days |
| Canada, Mexico and other countries | Calculated at checkout | Varies by country |
Both options are shown at checkout once you enter your address. Standard is available on every order, including orders under $25. The free Economy option appears once your order reaches $25.
Orders ship the next business day. An order placed on a weekend or holiday goes out on the next working day.
Christmas delivery in the US: order by Thursday, December 10 for free Economy shipping on orders over $25, or by Wednesday, December 16 with Standard shipping ($6.90).
Alaska, Hawaii and Puerto Rico need one more day, so please order by Wednesday, December 9 for free Economy shipping or Tuesday, December 15 for Standard.
For Canada, Mexico and many other countries (not the UK), we suggest ordering by Monday, November 30. Delivery times vary by country and customs, duties and taxes may apply, and we cannot promise a Christmas arrival.
How We Pack Your Order
Every crystal is wrapped individually in tissue paper and nestled in our signature kraft box. We use eco-friendly packing materials throughout โ no styrofoam, no excess plastic.
Fragile items (spheres, towers over 4") receive extra padding and are double-boxed at no extra charge.
Returns Policy
We want you to love every stone. If something isn't right, here's what to do:
- 30-day returns โ Return any item in unused condition within 30 days of delivery for a full refund.
- Damaged items โ Email us within 7 days with a photo. We'll replace it or refund you immediately.
- Wrong item โ Our mistake, our cost. We'll ship the correct item and send a prepaid return label.
- Change of mind โ We get it. Return shipping is your responsibility unless your order was over $25, in which case we'll cover it.
International Orders
We ship across the United States, and to Canada, Mexico and many countries worldwide. International rates are calculated at checkout once you enter your address. Delivery times vary by country, and import duties or taxes may be collected by the carrier on delivery. If you are not sure we ship to you, email us at hello@shazu.com.